Why do your customers want to be on mobile?
Thats not the right question you should be asking. Your customers are already on mobile. The question is if your not on mobile then why aren't you?
Smart phones now out number computers by almost 500% making them a more valuable medium for contacting customers then computers. 80% of all adults now own a smart phone.
Your customers are not always siting on a computer. Chances are they are on the go. And spend little time in front of a computer which makes websites kind of pointless. But they do carry a smart phone with them and even have it with them when they come in to your store.
The Loyality mobile wallet is a place for your customers to store their gift cards, vouchers, and loyalty programs. Instead of having a piece of plastic for each program sitting in their wallet, the mobile wallet stores your gift cards in electronic form and also enhances the capabilities of these items to improve your customers experience.
Enhancements that the mobile wallet provides include:
- Checking the balance of a gift card
- Checking the number of points in a points
- Reload capabilities for gift cards
- Add items through a link in an email or sms message
- Add items by reading a QR code on your plastic gift card or on your voucher
- One button auto signup for loyalty programs